All Platforms & All Games:

Android

  • Multiplayer issues
    Published: Platform: Android,

    If you are experiencing issues connecting to the games multiplayer, or finding opponents, please follow the steps below

    1. Go to Settings > Applications > the game you’re experiencing the issue with.
      2. Force Close the game, so that it is no longer running.
      3. Whilst still in Settings > Applications, go to Google Play services > clear data.
      4. Whilst still in Settings > Applications, go to Google Play Store > clear data.
    2. Whilst still in Settings > Applications, go to the game > clear data and clear cache.
      6. Turn your device off, and then turn it back on again.
      7. Attempt to launch and play the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, clearing its data may result in the loss of any progress or customisation.

  • Download issues
    Published: Platform: Android,

    If you are experiencing an issue downloading from the Google Play Store, it might be that there is an issue with your internet connection. If you are receiving an error code or the game download is not completing, the issue is likely with your connection to the Google Play Store or the Store itself.

    To resolve issues such as this, please find Googles official troubleshooting steps on the page linked below:

    https://support.google.com/googleplay/troubleshooter/4592924

    If you have the game installed and you are encountering an issue downloading resources, it may be that there is a communication issue with Googles’ service.

    To resolve this issue, please attempt the steps below;

    1. Open your device Settings
    2. Select Date and Time
    3. Please make sure that you have Automatic Date and Time ticked

    If this was not already enabled, please enable it and re-attempt to download the game.

    If this was already the case and the issue is persisting, please attempt turning it off and setting the date back by 1 day.

    1. Once you have done this, please attempt to re-install the game from the Store.

    Should your problem persist at this point, it’s probably the case that there is an issue with Googles Licencing service or with your Google account

    To pursue further support with issue such as this, we would like to recommend contacting Google Play Support directly, via the link below:

    https://support.google.com/googleplay/

  • Licence problems
    Published: Platform: Android,

    In the majority of cases, licence issues are the result of a conflict with some of the local data on your device.

    Please attempt the following actions to resolve this issue:

    1. Delete the application from your device
    2. Clear data via application settings for both the Google Play Store and Google Play services.
    3. Reboot your device, and attempt to reinstall and launch the game, whilst a solid internet connection is present on your device.

    If you’re still experiencing the error after attempting the steps above, it may be the case that your Google Play Store account is the cause of this issue.

    Please follow the steps below to correct any issues connecting to the licencing server:

    1. Open the Settings menu
    2. Locate your Accounts information
    3. Select the account tied to both your game and device
    4. Locate the option to Sync App Data and ensure that it is enabled
    5. If this feature is not already enabled, please click the box to the right, making sure that it has been turned on

    (NoteThis action should only be carried out with a stable internet connection present on your device.)

    If no change was required or there has been any change in your circumstance, it could be the case that there is a communication between yourself and Googles’ service.

    To resolve this issue, please attempt the steps below;

    1. Open your device Settings
    1. Select Date and Time
    2. Please make sure that you have Automatic Date and Time ticked

    If this was not already enabled, please enable it and re-attempt to download the game.

    If this was already the case and the issue is persisting, please attempt turning it off and setting the date back by 1 day.

    1. Once you have done this, please attempt to re-install the game from the Store.

    Should your problem persist at this point, it’s probably the case that there is an issue with Googles Licencing service or with your Google account

    To pursue further support with issue such as this, we would like to recommend contacting Google Play Support directly, via the link below:

    https://support.google.com/googleplay/

  • Audio problems
    Published: Platform: Android,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    It may be the case that some of the games local data has been damaged. To resolve issues such as this, please follow the steps below:

    1. Go to Settings > Applications > the game you’re experiencing the issue with.
      2. Force Close the game, so that it is no longer running.
      3. Whilst still in Settings > Applications, go to Google Play services > clear data.
      4. Whilst still in Settings > Applications, go to Google Play Store > clear data.
    2. Whilst still in Settings > Applications, go to the game > clear data and clear cache.
      6. Turn your device off, and then turn it back on again.
      7. Attempt to launch and play the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, clearing its data may result in the loss of any progress or customisation.

  • Input problems
    Published: Platform: Android,

    It may be the case that some of the games local data has been damaged. To resolve issues such as this, please follow the steps below:

    1. Go to Settings > Applications > the game you’re experiencing the issue with.
      2. Force Close the game, so that it is no longer running.
      3. Whilst still in Settings > Applications, go to Google Play services > clear data.
      4. Whilst still in Settings > Applications, go to Google Play Store > clear data.
    2. Whilst still in Settings > Applications, go to the game > clear data and clear cache.
      6. Turn your device off, and then turn it back on again.
      7. Attempt to launch and play the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, clearing its data may result in the loss of any progress or customisation.

    If you are experiencing an issue with a peripheral input device (such as a Bluetooth controller), please check the devices manufacturer site for supported titles, as the game may not be compatible.

    If you are struggling with your keyboard, please note that some input apps available in the store may not behave as expected in game. To work around this, we would like to recommend using the devices default input method.

  • Crash issues
    Published: Platform: Android,

    If you are experiencing a crash on a low end device, it might be that your device is over stressed. To resolve this, please close all other running applications and clear your RAM, then restart the game.

    It may also be the case that some of the games local data has been damaged. To resolve issues such as this, please follow the steps below:

    1. Go to Settings > Applications > the game you’re experiencing the issue with.
      2. Force Close the game, so that it is no longer running.
      3. Whilst still in Settings > Applications, go to Google Play services > clear data.
      4. Whilst still in Settings > Applications, go to Google Play Store > clear data.
    2. Whilst still in Settings > Applications, go to the game > clear data and clear cache.
      6. Turn your device off, and then turn it back on again.
      7. Attempt to launch and play the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, clearing its data may result in the loss of any progress or customisation.

    If you’re device is running a custom ROM, please know that the performance and stability of our games cannot be guaranteed, and that you would need to seek support from the ROM developers.

iOS

  • Progress loss/save issues
    Published: Platform: iOS,

    If you are experiencing loss of progress or save issues, please fill in a support form so that we can offer assistance: https://www.team17.com/support/

    We are aware that there were issues that are affecting a small number of people playing Worms 4. This issue has now been fixed, but if you continue to experience issues please fill in a support form.

  • Multiplayer issues
    Published: Platform: iOS,

    If you are experiencing issues connecting to our multiplayer servers, please ensure that you are not restricting the app and that you are attempting to connect with a stable, WiFi connection.

  • Download problems
    Published: Platform: iOS,

    If your download has been interrupted and you are struggling to resume it, please follow the link below for steps from Apple:

    https://support.apple.com/en-gb/HT1725

    If you are unable to connect to the store, please double check your connection to the internet and then pursue support directly from Apple.

  • Audio problems
    Published: Platform: iOS,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    If this is already the case, it might be that some of the games local data has become damaged.

    To resolve this, we would like to recommend that you please perform a full re-installation of the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, re-installing it may result in the loss of any progress or customisation.

  • Input problems
    Published: Platform: iOS,

    If you are experiencing an issue with a peripheral input device (such as a Bluetooth controller), please check the devices manufacturer site for supported titles, as the game may not be compatible.

    If the issue that you are experiencing is not with a peripheral device, it might be that some of the games local data has become damaged.

    To resolve this, we would like to recommend that you please perform a full re-installation of the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, re-installing it may result in the loss of any progress or customisation.

  • Crash issues
    Published: Platform: iOS,

    Crashes may be the result of damaged local data.

    To resolve this, we would like to recommend that you please perform a full re-installation of the game.

    Note: If the game you’re experiencing the issue with does not include a cloud save feature, re-installing it may result in the loss of any progress or customisation.

    After re-installing, please perform a hard reset of your device. To do this, please hold down the power and home buttons at the same time.

    Note: This process will restart your device. Please ensure that any open applications are exited cleanly and that any information is saved before carrying this out.

Linux

  • Multiplayer issues
    Published: Platform: Linux,

    If you are unable to access the multiplayer elements of a game at all, it might be that there is a fault with your network connection or with the Steam service. Please be sure to confirm that neither of these are the case.

    If you are struggling to find a particular user or locate games, it might be that there is a poor configuration preventing you from contacting the servers. To resolve this, please follow the steps below:

    1. Launch Steam
    2. Click Steam in the top left of the client
    3. Open the Settings menu
    4. Navigate to the Downloads section
    5. Expand the Download Region and choose UK – London (Or most appropriate server location)
    6. Set the bandwidth limit to No Limit (Unless you are on a limited data plan)
  • Download issues
    Published: Platform: Linux,

    If you are experiencing issues downloading a game from the Steam platform, please check to ensure that your internet connection is working and whether there are any service outages being reported by Steam. If your connection is working and Steam isn’t reporting any service faults, please contact Steam support directly: https://support.steampowered.com/

  • Audio problems
    Published: Platform: Linux,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    If you are experiencing an issue with volume enabled, please run a file cache integrity check to resolve any corruption of local data:

    Please find the steps below for instructions on how to do this:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

    Additionally, it might be that you are missing essential drivers for your speakers or sound card.

    To fix this, please locate your device on the manufacturers support page and install any appropriate driver updates for your system.

  • Input device problems
    Published: Platform: Linux,

    In some cases, multiple input peripherals can confuse the game.

    Please disconnect all non- essential USB and Bluetooth connections to your system and attempt to play the game again.

    If you are still experiencing this issue, it may be that there is an issue with some of the games local data.

    Please find the steps below for instructions on how to resolve issues of this nature:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

    Additionally, it might be that you are missing essential drivers to use your input device with a game.

    To fix this, please locate your device on the manufacturers support page and install any appropriate driver updates for your system.

  • Crash Issues
    Published: Platform: Linux,

    Please ensure that your system meets the minimum requirements for the game that you are experiencing an issue with.

    To find the minimum required specification for a game, please locate its Steam Store listing and the System Requirements section on the page.

    If your system does meet the games requirements, please ensure that your graphics drivers are fully up to date. To locate and install the latest drivers for your system please follow the appropriate link below:

    NVIDIA: https://www.geforce.co.uk/drivers

    AMD/ATI: https://support.amd.com/en-us/download

    Intel: https://downloadcenter.intel.com/

    If you believe that you meet the requirements for a game and that your drivers are up to date, please attempt to resolve any potential issues with the games local data by performing a file cache integrity check.

    Please find the steps below for instructions on how to do this:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

Mac

  • Multiplayer issues
    Published: Platform: Mac,

    For Steam:

    If you are unable to access the multiplayer elements of a game at all, it might be that there is a fault with your network connection or with the Steam service. Please be sure to confirm that neither of these are the case.

    If you are struggling to find a particular user or locate games, it might be that there is a poor configuration preventing you from contacting the servers. To resolve this, please follow the steps below:

    1. Launch Steam
    2. Click Steam in the top left of the client
    3. Open the Settings menu
    4. Navigate to the Downloads section
    5. Expand the Download Region and choose UK – London (Or most appropriate server location)
    6. Set the bandwidth limit to No Limit (Unless you are on a limited data plan)
  • Download issues
    Published: Platform: Mac,

    If your download has been interrupted and you are struggling to resume it, please follow the link below for steps from Apple:

    https://support.apple.com/en-gb/HT204312

    If you are unable to connect to the store, please double check your connection to the internet and then pursue support directly from Apple.

  • Audio problems
    Published: Platform: Mac,

    Audio issues may be the result of damaged game data or missing resources that the game relies on.

    To ensure that you have the required resources, please check that all of your software is fully up to date by following the steps below;

    1. Select the Apple Menu
    2. Select Software Update
    3. If you don’t see Mac OS X Update on this list, your system is already up-to-date. If you do see Mac OS X Update on the list, place a check mark next to it.
    4. Select Install Item.

    Should the issue persist and you’re not running the title through Steam, please attempt a full re-installation of the game to ensure that you have a clean copy from the store.

    If you are running the game through Steam, please follow these steps:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

    While it may sound obvious, please also ensure that the Audio settings for the game are not disabled and that your system is not muted or connected headphones.

    Additionally, it might be that you are missing essential drivers for your speakers or sound card.

    To fix this, please locate your device on the manufacturers support page and install any appropriate driver updates for your system.

  • Input device problems
    Published: Platform: Mac,

    In some cases, multiple input peripherals can confuse the game.

    Please disconnect all non- essential USB and Bluetooth connections to your system and attempt to play the game again.

    If you are using standard Apple input devices, it might be that you are running on out-dated hardware drivers. Please follow the steps below to ensure that your system is fully up to date:

    1. Select the Apple Menu
    2. Select Software Update
    3. If you don’t see Mac OS X Update on this list, your system is already up-to-date. If you do see Mac OS X Update on the list, place a check mark next to it.
    4. Select Install Item.

    If you are not using Apple hardware, please navigate to the driver downloads / support page of the devices manufacturer and install any appropriate drivers.

    If you are still experiencing this issue, it may be that there is an issue with some of the games local data. To resolve issues such as this, please fully re-install the game.

  • Crash issues
    Published: Platform: Mac,

    Crashing may be the result of damaged game data or missing resources that the game relies on.

    To ensure that you have the required resources, please check that all of your software is fully up to date by following the steps below;

    1. Select the Apple Menu
    2. Select Software Update
    3. If you don’t see Mac OS X Update on this list, your system is already up-to-date. If you do see Mac OS X Update on the list, place a check mark next to it.
    4. Select Install Item.

    NOTE: If you are using a Mac with an ATI or NVIDIA Graphics card, following these steps will also show if your graphics card needs updating.

    Should the issue persist and you’re not running the title through Steam, please attempt a full re-installation of the game to ensure that you have a clean copy from the store.

    If you are running the game through Steam, please follow these steps:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

PC

  • Multiplayer issues
    Published: Platform: PC,

    If you are unable to access the multiplayer elements of a game at all, it might be that there is a fault with your network connection or with the Steam service. Please be sure to confirm that neither of these are the case.

    If you are struggling to find a particular user or locate games, it might be that there is a poor configuration preventing you from contacting the servers. To resolve this, please follow the steps below:

    1. Launch Steam
    2. Click Steam in the top left of the client
    3. Open the Settings menu
    4. Navigate to the Downloads section
    5. Expand the Download Region and choose UK – London (Or most appropriate server location)
    6. Set the bandwidth limit to No Limit (Unless you are on a limited data plan)
  • Download problems
    Published: Platform: PC,

    If you are experiencing issues downloading a game from the Steam platform, please check to ensure that your internet connection is working and whether there are any service outages being reported by Steam. If your connection is working and Steam isn’t reporting any service faults, please contact Steam support directly: https://support.steampowered.com/

  • Audio problems
    Published: Platform: PC,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    If you are experiencing an issue with volume enabled, please run a file cache integrity check to resolve any corruption of local data:

    Please find the steps below for instructions on how to do this:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.
  • Input device problems
    Published: Platform: PC,

    In some cases, multiple input peripherals can confuse the game.

    Please disconnect all non- essential USB and Bluetooth connections to your system and attempt to play the game again.

    If you are still experiencing this issue, it may be that there is an issue with some of the games local data.

    Please find the steps below for instructions on how to resolve issues of this nature:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

     

    Finally, it might be that you are missing essential drivers to use your input device with a game.

    To fix this, please locate your device on the manufacturers support page and install any appropriate driver updates for your system.

  • Crash issues
    Published: Platform: PC,

    Please ensure that your system meets the minimum requirements for the game that you are experiencing an issue with.

    To find the minimum required specification for a game, please locate its Steam Store listing and the System Requirements section on the page.

     

    If your system does meet the games requirements, please ensure that your graphics drivers are fully up to date. To locate and install the latest drivers for your system please follow the appropriate link below:

    NVIDIA: https://www.geforce.co.uk/drivers

    AMD/ATI: https://support.amd.com/en-us/download

    Intel: https://downloadcenter.intel.com/

     

    If you believe that you meet the requirements for a game and that your drivers are up to date, please attempt to resolve any potential issues with the games local data by performing a file cache integrity check.

    Please find the steps below for instructions on how to do this:

    1. Load Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game cache… button.
    4. Steam will verify the game’s files – this process may take several minutes.
    5. Once the process is completed, the Check Window will automatically exit.

PlayStation 4

  • Multiplayer issues
    Published: Platform: PlayStation 4,

    It might be the case that there is a larger issue with the PlayStation Network.

    Please check the current status of PSN, which is displayed toward the top of the page linked below:

    https://status.playstation.com/en-us/

  • Download issues
    Published: Platform: PlayStation 4,

    For support with any game or DLC downloads, please seek troubleshooting from the Sony support page or contact Sony Directly:

    https://support.us.playstation.com/

  • Audio problems
    Published: Platform: PlayStation 4,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    Provided that this is already the case, and that you have a stable connection to your speakers, it is likely the case that there is an issue with some of the local data on your machine.

    To resolve this issue, we would like to recommend performing a full re-installation.

  • Input device problems
    Published: Platform: PlayStation 4,

    Provided that there are no issues with your controller, that you have a stable connection to your system and that the game is the only application that you’re experiencing an issue with, this problem is likely the result of locally corrupt or damaged data.

    To resolve issues of this nature, we would like to recommend that you please follow the steps below:

    1. Open Settings on your PS4
    2. Navigate to System Storage Management
    3. Choose Application Save Data
    4. Select Saved data on system storage
    5. Opt to Delete data and then select the game that you’re having the issue with and commit the action
  • Crash issues
    Published: Platform: PlayStation 4,

    Crashes are often the result of damaged or corrupt local data.

    To resolve issues of this nature, we would like to recommend that you please follow the steps below:

    1. Open Settings on your PS4
    2. Navigate to System Storage Management
    3. Choose Application Save Data
    4. Select Saved data on system storage
    5. Opt to Delete data and then select the game that you’re having the issue with and commit the action

    If the issue persists, there might be a conflict with some of your cloud save data.

    To delete your cloud save data, please follow the same steps as above, but replace step 4 with the following:

    1. Select Saved data in online storage

    Should the issue continue after deleting your personal data, we would like to recommend that you please perform a full re-installation of the game and attempt to launch it.

Xbox One

  • Multiplayer issues
    Published: Platform: Xbox One,

    Before pursuing support for multiplayer issues, please run the following diagnostics to identify any faults with your connection and setup:

    1. Network configuration and NAT settings;

    https://support.xbox.com/en-GB/xbox-one/networking/network-settings

    1. Disconnection issues;

    https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

    1. Multiplayer Connection:

    https://support.xbox.com/en-GB/xbox-one/networking/multiplayer-connection-error-solution

    If you are entirely unable to contact the Microsoft service, please check the link below for any currently affected services:

    https://support.xbox.com/en-GB/xbox-live-status

  • Download issues
    Published: Platform: Xbox One,

    If you are struggling to initiate a download, or it is taking a long time, please follow the steps provided on the official Microsoft support page:

    https://support.xbox.com/en-GB/xbox-one/downloadable-content/download-game-problem

    If you are entirely unable to contact the Microsoft service, please check the link below for any currently affected services:

    https://support.xbox.com/en-GB/xbox-live-status

  • Audio problems
    Published: Platform: Xbox One,

    Please ensure that both your system volume and any in-game audio settings are appropriately set.

    For general troubleshooting steps on sound related issues, please follow the link below:

    https://support.xbox.com/en-GB/xbox-one/system/troubleshoot-sound

    It may also be the case that some of the data associated with this title may have been damaged.

    To resolve issues of this nature, we would like to recommend that you please follow the steps below:

    1. Ensure that you’re signed in to an Xbox account
    2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
    3. Choose Manage Game
    4. Select your profile from the right had side of the screen
    5. Open Data and choose to Delete Data From Everywhere

    (NoteThis will permanently delete any progress or customisations that you may have made in the game so far.)

    Another common solution to instability on the Xbox One is power cycling.

    For instructions on how to perform this action, please follow the link below:

    https://support.xbox.com/en-GB/xbox-one/system/power-cycle-console

  • Input device problems
    Published: Platform: Xbox One,

    Input issue can be a result of the controller itself. To ensure that this is not the case, please disconnect all but a single controller. If the issue still presents itself, please attempt to run the game with a different controller.

    It may also be the case that some of the data associated with this title may have been damaged.

    To resolve issues of this nature, we would like to recommend that you please follow the steps below:

    1. Ensure that you’re signed in to an Xbox account
    2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
    3. Choose Manage Game
    4. Select your profile from the right had side of the screen
    5. Open Data and choose to Delete Data From Everywhere

    (NoteThis will permanently delete any progress or customisations that you may have made in the game so far.)

    Another common solution to instability on the Xbox One is power cycling.

    For instructions on how to perform this action, please follow the link below:

    https://support.xbox.com/en-GB/xbox-one/system/power-cycle-console

  • Crash issues
    Published: Platform: Xbox One,

    If you are experiencing a crash, it might be that some of the data associated with this title may have been damaged.

    To resolve issues of this nature, we would like to recommend that you please follow the steps below:

    1. Ensure that you’re signed in to an Xbox account
    2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
    3. Choose Manage Game
    4. Select your profile from the right had side of the screen
    5. Open Data and choose to Delete Data From Everywhere

    (NoteThis will permanently delete any progress or customisations that you may have made in the game so far.)

    Another common solution to instability on the Xbox One is power cycling.

    For instructions on how to perform this action, please follow the link below:

    https://support.xbox.com/en-GB/xbox-one/system/power-cycle-console