Home » Support » Knowledge Base » Knowledge Base – Platform: Xbox One

Common Problems and Solutions

Platform: Xbox One
Crash issues

If you are experiencing a crash, it might be that some of the data associated with this title may have been damaged.

To resolve issues of this nature, we would like to recommend that you please follow the steps below:

  1. Ensure that you’re signed in to an Xbox account
  2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
  3. Choose Manage Game
  4. Select your profile from the right had side of the screen
  5. Open Data and choose to Delete Data From Everywhere

(Note: This will permanently delete any progress or customisations that you may have made in the game so far.)

Another common solution to instability on the Xbox One is power cycling.

For instructions on how to perform this action, please follow the link below:

http://support.xbox.com/en-GB/xbox-one/system/power-cycle-console

Input device problems

Input

Input issue can be a result of the controller itself. To ensure that this is not the case, please disconnect all but a single controller. If the issue still presents itself, please attempt to run the game with a different controller.

It may also be the case that some of the data associated with this title may have been damaged.

To resolve issues of this nature, we would like to recommend that you please follow the steps below:

  1. Ensure that you’re signed in to an Xbox account
  2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
  3. Choose Manage Game
  4. Select your profile from the right had side of the screen
  5. Open Data and choose to Delete Data From Everywhere

(Note: This will permanently delete any progress or customisations that you may have made in the game so far.)

Another common solution to instability on the Xbox One is power cycling.

For instructions on how to perform this action, please follow the link below:

http://support.xbox.com/en-GB/xbox-one/system/power-cycle-console

Audio problems

Please ensure that both your system volume and any in-game audio settings are appropriately set.

For general troubleshooting steps on sound related issues, please follow the link below:

http://support.xbox.com/en-GB/xbox-one/system/troubleshoot-sound

It may also be the case that some of the data associated with this title may have been damaged.

To resolve issues of this nature, we would like to recommend that you please follow the steps below:

  1. Ensure that you’re signed in to an Xbox account
  2. Find the game that you’re experiencing the issue with in your dash and press the Options button on your controller
  3. Choose Manage Game
  4. Select your profile from the right had side of the screen
  5. Open Data and choose to Delete Data From Everywhere

(Note: This will permanently delete any progress or customisations that you may have made in the game so far.)

Another common solution to instability on the Xbox One is power cycling.

For instructions on how to perform this action, please follow the link below:

http://support.xbox.com/en-GB/xbox-one/system/power-cycle-console

Download issues

If you are struggling to initiate a download, or it is taking a long time, please follow the steps provided on the official Microsoft support page:

http://support.xbox.com/en-GB/xbox-one/downloadable-content/download-game-problem

If you are entirely unable to contact the Microsoft service, please check the link below for any currently affected services:

http://support.xbox.com/en-GB/xbox-live-status

Multiplayer issues

Before pursuing support for multiplayer issues, please run the following diagnostics to identify any faults with your connection and setup:

  1. Network configuration and NAT settings;

http://support.xbox.com/en-GB/xbox-one/networking/network-settings

  1. Disconnection issues;

http://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

  1. Multiplayer Connection:

http://support.xbox.com/en-GB/xbox-one/networking/multiplayer-connection-error-solution

If you are entirely unable to contact the Microsoft service, please check the link below for any currently affected services:

http://support.xbox.com/en-GB/xbox-live-status

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