Home » Support » Knowledge Base » Knowledge Base – All games & platforms

General Support

All Platforms
Missing game code

Once you have purchased a title from the official Team17 website, you should automatically be issued an e-mail with your game code. Games purchased through our website store are distributed digitally. Physical copies are not shipped for these purchases.

Included in the e-mail will be a product code, redeemable via the Steam Client.

For instructions on how to install steam and redeem your game, please find the link below:


If you have not received your e-mail, please contact us with a receipt and we will do our best to manually supply you with the redemption code.

NOTE: It is sometimes the case that e-mails are automatically moved to Spam / Trash folders incorrectly. Please double check that the e-mail has not ended up in one of these folders!


We are unable to process refunds ourselves, since our games are purchased and distributed through various third-party mechanisms. Refund requests should be made directly to the appropriate stores listed below:

iTunes and Mac App Store: http://www.apple.com/support/

Google Play Store: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=1266209

Steam: https://store.steampowered.com/steam_refunds/

Amazon: http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_left_ac?ie=UTF8&nodeId=201357410

Samsung: http://help.content.samsung.com/csweb/faq/searchFaq.do;jsessionid=DY5AuXAr+w8SnGYEj9AHqw__.wsite13

(See – Payment / Purchase – Obtaining a refund)

Can I show footage of a Team17 game on my YouTube channel?

We’re thrilled that you want to make videos about our games! Team17 grants an open license for anyone to use footage from our publically available games in their video creations. We also grant permission for you to monetise those videos, on the proviso that you provide viewers with a link to buy the game. You can do this either in the video itself, or on the same page where the video will be hosted (EG – YouTube description / Twitch channel info). We also ask that you tweet us or email us with a link to your video, we may choose to help you promote it!

Should you encounter any issues with using footage from our games in your video content, please contact us on community@team17.com.

Activating a PC game via Steam

Discover how to install your recent PC game purchase from Team17 via Steam. Full instructions here: How to activate a game on Steam

  • TIGA Awards 2015
    Diversity Award
    Beyond Eyes
  • TIGA Awards 2015
    Outstanding Leadership
    Debbie Bestwick, Team17
  • MCV Awards 2015
    Person of the Year
    Debbie Bestwick
  • ID@Xbox
    Mega Sales Award
    The Escapists
  • Develop Awards 2015
    Publishing Hero
  • BAFTA Breakthrough Brit 2015
    Chris Davis
    Mouldy Toof, The Escapists
  • TIGA Awards 2015
    Playtonic Games
  • TIGA Awards 2014
    “Best Publisher”
  • Develop Awards 2014
    “Business Development”
  • UKIE’s gamescom
    UK Game of Show 2014
    The Escapists
  • App Store
    Best of 2013
    Worms 3
Subscribe to the Team17 Newsletter for info on new releases, updates, competitions, events and more!