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  Customer Support Manager – Nottingham

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  Working within Team 17’s commercial department, the Customer Support Manager will support the whole business by managing the front-line customer/technical support process within the studio. This is a brand new position so the successful applicant will be able to make the role their own right from the start.

  You will be responsible for:

  • Creation and management of a front-line customer/technical support process within the studio, covering all internal and external titles. Providing a first class service to all our customers and publishing partners.
  • Creation of KPIs, targets and goals ensuring that stakeholders are updated throughout.
  • Championing Customer Support within Team 17, constantly looking for ways to improve our forward facing service as the industry and technology advance.
  • Working with customers and development staff to diagnose faults and identify solutions.
  • Identifying trends and patterns in issues. Providing regular reports and presentations back to the development and community teams.
  • Ensuring complete clarity of information to customers, so that faults can be remedied in a timely fashion via all electronic means, including Steam, web and email.
  • Safeguarding the image and high standings of Team 17 in all types of external communication.
  • Ensuring all relevant parties are informed of any critical issues reported by the public immediately.
  • Creation and maintenance of a database of problematic hardware configurations.
  • Ensuring all of our titles continue to function correctly on new hardware releases and to be aware of major hardware releases well in advance.
  • Performing IP infringement sweeps.
  • Producing and maintaining troubleshooting guides for inclusion on our web site.

  Skills & Experience Needed:

  Essential

  • Prior experience of running and managing an established IT helpdesk / service desk within a technology based company
  • ITIL experience
  • Experience of implementing/improving best practice
  • A real passion for games and gaming

  Desirable

  • ITIL qualified
  • Experience of working within the Gaming industry

  Remuneration:

  Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  Graphics Programmer – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety, you will not be bored!!

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  Job Description:

  We are looking for a Graphics Programmer to join us at our headquarters in Wakefield to work on an exciting title for several platforms. This will involve working with the Lead Programmer and Lead Artists to highlight, plan and implement graphics updates across a variety of areas such as VFX, lighting, post processing and optimisation for multiple platforms.

  Essential Skills:

  • Practical and demonstrable professional experience with graphics programming in a modern game engine, with at least 1 shipped game on PC or current-gen consoles
  • Good working knowledge of C++ and shader languages (HLSL, GLSL or similar)
  • Experience debugging and optimising shader code (HLSL, GLSL or similar)
  • Knowledge of optimisation techniques/approaches
  • Excellent communication skills, being able to explain technical solutions clearly and concisely
  • Proven record of working with a mixed discipline team

  Desirable Skills:

  • Experience of Unreal Engine 4 or Unity3D
  • Experience working on multi-platform titles
  • Knowledge of at least one console platform (Xbox One, PS4)

  Remuneration:

  • Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  Build Engineer – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety, you will not be bored!!

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  Job Description:

  We are looking for a Build Engineer to join our development team and help to support our Games Label partners, responsibilities will include developing and supporting the internal continuous integration system used for all our projects, liaising with the teams and ensuring that the system meets the requirements of delivering regular builds to QA and release.

  Essential Skills:

  • Working knowledge of C++/C#
  • Desire to improve work flows and investigate build bottlenecks
  • Excellent communication skills, being able to explain technical solutions clearly and concisely
  • Ability to work within a mixed discipline team

  Desirable Skills:

  • Knowledge of Continuous Integration systems (Jenkins, TeamCity, Buildbot or other)
  • Experience of working in the games industry.
  • Experience working on multi-platform titles
  • Knowledge of at least one console platform (Xbox One, PS4)
  • Experience working with Unreal Engine 4 or Unity3D

  Remuneration:

  • Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  Producer – Wakefield

  We’re overjoyed to announce that there is an opportunity to join the UK’s most exciting, award winning developer and games label Team17. We’re looking for an experienced Producer to join us in delivering a plethora of brilliant games across all formats, working with both internal development teams as well as those in our development family spread across the world.

  Who could pass on the opportunity to work with the developer/publisher behind titles such as Worms, The Escapists, Yooka-Laylee and so much more!

  Proven experience is necessary for the role.

  You will be responsible for: 

  • Managing internal and external projects from initial concepts through to publication.
  • Being the glue within the teams, the person who steers the ship and brings all the disciplines together.
  • Working with the leads on each project to get the best out of people. Working on longer term goals and targets for development staff. Being the champion of coaching and training within teams.
  • Ensuring that communication between Team17 and 3rd parties is maintained via both personal and electronic methods.
  • Accurate scheduling and progress tracking.
  • Managing teams of up to twenty development staff per project.
  • Responsible for due diligence, including site visits for 3rd party projects.
  • Helping external development studios and indie teams to establish a realistic project scope as well as being on call to help them with any development problems they may encounter.
  • Ensuring that the development of all projects occurs in a timely fashion, adheres to a budget and meets the high quality standards required.
  • Performing and optimising good project management techniques to ensure the above.
  • Performing risk analysis on all projects and manage all project risks.
  • Reviewing milestone deliverables and working to ensure they are fully achieved to the highest standards.
  • Reporting to the Production Director on progress, budgets, risks, failures and any other issues.
  • Working with programmers, artists, designers, audio staff and QA to ensure a good working environment and atmosphere.
  • Managing the development roadmap, keeping all studios and stakeholders aware of developments throughout the project lifetime (including post launch and service support).
  • Presenting development progress to stakeholders and commercial teams.

  Skills & Experience Needed

  • Must have a proven record of 2+ shipped tiles while in the role of principle producer (or relevant production role) on console or desktop formats.
  • Must fit within the studio environment. Being both friendly and approachable but with a professional and energetic work ethic.
  • Exceptional project management skills.
  • Must be proactive and driven without need for supervision.
  • Outstanding communication skills both written and verbal.
  • Must be a natural leader who can motive and drive development teams and processes.
  • Being personable and open minded in solving schedule issues relating to the complex development structure of game development.
  • Must have exemplary organisational skills and have a solid understanding of modern project management methodologies and practices.
  • Must be able to work well under pressure.
  • Must have an excellent, up to date knowledge of the games industry and gaming trends.

  Remuneration:

  Highly competitive salary plus excellent benefits package

   

  Apply for this role >>

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  Lead/Senior QA – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety you will not be bored!!

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  We are now looking for an experienced Lead or Senior QA to join our expanding team whose main responsibility is to ensure that the entire QA process is planned and organised from start to finish.

  In this role you will be responsible For:

  • Planning and organising the entire QA process from start to finish on projects assigned to you.
  • Scrutinising testers day-to-day performance and focus, as well as Mantis and test plan usage.
  • Assisting the QA Manager in mentoring and training junior QA staff.
  • Planning, creating and executing testing plans to ensure all titles are defect free and ready for any platform holder certification testing.
  • Planning, creating and executing risk assessment documentation to assure that all projects pass smoothly through the QA cycle.
  • Testing games to destruction to find and document any and all defects
  • Being fully aware of format holders’ technical requirements and being able to add that knowledge to a comprehensive testing plan
  • Compiling a list of defects or any issues of design or implementation during a testing cycle
  • Preparing bug analysis reports for Production staff
  • Identifying and articulating problem areas within a game
  • Participating in game reviews and evaluations to measure the functionality of a game against its design specification
  • Working side-by-side with development teams to track issues and provide any help to assist in the remedy of any defects
  • Maintaining a positive atmosphere in the testing department.

  Essential Skills

  • 3+ years’ experience within a computer game developer.
  • Shipped a minimum of one game as the lead QA from pre-production to release.
  • Good ability to communicate problems and the ability to understand the requirements of the development teams.
  • Experience of mentoring more junior staff and monitoring their progress on a daily basis.
  • The ability to devise good working practices and approaches to problem solving.
  • The ability to adapt to product changes and adapt testing practices to suit.
  • Excellent verbal and written communication skills.

  Desirable Skills

  • Experience and understanding of Microsoft XR/Sony TRC compliance documentation.

  Remuneration/Benefits:

  • Highly competitive salary and perks.
  • Wide range of exciting titles on our label.

  Apply for this role >>

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  Sales and Business Intelligence Analyst – Nottingham

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  Working within Team 17’s commercial department, the Sales & Business Intelligence Analyst supports the sales, marketing, business development and management teams, collecting and compiling the sales data from all Premium games across Team 17’s catalogue on a weekly basis, evaluating the performance of new release, lifecycle and promotional performance. The Sales Analyst will also support the sales team in forecasting new titles and benchmarking competitor performance along with keeping an eye on the broader landscape.

  You will be responsible for:

  • Collecting & compiling digital sell through data across Team 17’s portfolio of console, PC and mobile titles
  • Provision of weekly, monthly and ad-hoc reports at the request of the sales team/management
  • Evaluating new release sales performance and providing summaries to the business
  • Evaluating lifecycle & promotional sales performance, providing recommendations
  • Assisting in forecasting & benchmarking new releases & lifecycle performance with sales & management
  • Filtering & providing key market & competitor insights for the business where appropriate
  • Assisting in creating high-level executive summaries and presentations for senior management

  Skills & Experience Needed:

  Essential

  • Degree level education, preferably in a maths, statistics or an applied field is essential or equivalent
  • Knowledge and appreciation of video games, particularly in the indie space
  • Expertise in using Microsoft Office (MS Word, Excel, Power Point, and Outlook)
  • Advanced Excel skills (e.g., VLOOKUP, SUMIF, Macros)
  • Experience in working in digital retail led organisations – familiarity with digital goods  & lifecycle
  • Experience in drawing conclusions & making recommendations from datasets
  • Strong analytical skills, with the ability to integrate a multitude of data sources
  • Ability to provide compelling, engaging and persuasive fact-based arguments
  • Able to set clear priorities to complete reporting tasks
  • Able to work to designated deadlines and communicate progress when necessary

  Desirable

  • 2-3 years’ experience in video games or a related entertainment industry
  • SQL and/or JSON knowledge or a willingness to develop in this area

  Remuneration:

  Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  QA Analyst – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety you will not be bored!!

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  We are now looking for a couple of QA Analysts to join our expanding team whose main responsibility is to test our games to destruction to find and document any and all defects.

  In this role you will be responsible For:

  • Testing games to destruction to find and document any and all defects
  • Being fully aware of format holders’ technical requirements and being able to add that knowledge to a comprehensive testing plan
  • Compiling a list of defects or any issues of design or implementation during a testing cycle
  • Preparing bug analysis reports for Production staff
  • Identifying and articulating problem areas within a game
  • Working to a set test plan that will be bespoke for each game
  • Participating in game reviews and evaluations to measure the functionality of a game against its design specification
  • Working side-by-side with development teams to track issues and provide any help to assist in the remedy of any defects
  • Maintaining a positive atmosphere in the testing department

  Essential Skills/Experience:

  Employees will demonstrate the following skills and characteristics:

  • 1 years experience within a computer game developer.
  • Excellent communication skills
  • The ability to work as part of a team and independently
  • Imagination and creativity
  • An energetic and flexible approach
  • Close attention to detail

  Remuneration/Benefits:

  • Highly competitive salary and perks.
  • Wide range of exciting titles on our label.

  Apply for this role >>

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  Lead Programmer – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2014, 2015 and 2016 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety you will not be bored!!

  This is a truly senior role – we are looking for team members that possess first class planning / architecture skills as well as technical skills. You must be capable of looking ahead, taking risk out of projects and communicating same with your teams. You will play an integral role in introducing new tech, prototyping, training, mentoring and
  developing the code skills of the team.

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  Job Description:

  We are looking for a Lead Programmer to join our development teams as well as supporting our Games Label partners with exciting new projects. You will be able to show first class management, planning / game architecture skills as well as technical skills. You must be capable of truly looking ahead, taking risk out of projects and communicating same with your teams. You will play an integral role in introducing new tech, prototyping, training, mentoring and developing the code skills of the team.

  Successful candidates must be able to clearly and accurately communicate progress to managers and producers.

  Essential Skills:

  • 5+ years working in the games industry.
  • Proven team management experience including producing schedules and maintaining a clear communication path for issues as needed.
  • Excellent working knowledge of C++.
  • Experience working on gameplay systems and be able to solve technical problems in this area.
  • First class communication skills.
  • Provide a level of excellence in technical architecture and execution.
  • First class planning skills, looking ahead to take risk out of projects.

  Desirable Skills:

  • Knowledge of console programming.
  • Knowledge of mobile programming and associated languages.
  • Knowledge of Unity and/or Unreal.
  • Proven ability to Prototype and introduce new tech solutions.

  Remuneration:

  Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  Programmers – Wakefield

  Team17 Games Label is busier than ever working on an array of successful and great new games IP. We are expanding rapidly – 2013, 2014 and 2015 have all been record years.

  We offer a friendly and challenging working environment and multitude of different game IP’s across all platforms. We work with propriety and third party middleware. With such a variety you will not be bored!!

  Team17’s games studio is based in the middle of Yorkshire – the home of a hundred Heritage sites, music festivals, art galleries and theatres. Close to Leeds, the coast, and the famous national parks of the Yorkshire Dales and Yorkshire Moors. With 40% of Yorkshire covered in National Park, it is hardly a surprise to find out that in a recent USwitch.com survey, parts of Yorkshire were categorised as the 2nd best place in the country to live.

  Job Description:

  We are looking for team members that possess great technical skills – this will probably be your second or third role as you will already have at least 3+ year’s experience working within a gaming environment.

  You will be working not only on our great labels but with our label partners on exciting new projects. You must be capable of looking ahead, identifying risks in projects and communicating well.

  Essential Skills:

  • 3+ years working in the games industry.
  • Excellent working knowledge of C++.
  • Experience working on gameplay systems and be able to solve technical problems in this area.
  • Great communication skills.

  Desirable Skills:

  • Knowledge of console programming.
  • Knowledge of mobile programming and associated languages.
  • Knowledge of Unity and/or Unreal.

  Remuneration:

  • Highly competitive salary plus excellent benefits package

  Apply for this role >>

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  Junior Programmer – One Year Placement – Wakefield

  We’re delighted to announce that we have opportunities for Undergraduates or Recent Graduates to join the UK’s most exciting, award winning developer and games label, Team17. We’re looking for a number of talented individuals who are committed to improving their skills by spending a year working as a programmer on a range of exciting games. This is a great opportunity to gain valuable work experience within a challenging environment and creative industry.

  Placements will run from July/August 2017 until July/August 2018 (with some flexibility).

  Remuneration

  • A competitive salary will be paid for the placement.

  Requirements

  • Applicants must be either currently enrolled in or a recent graduate of a Computer Science, Software Engineering or games specific University course.
  • You must have a passion for games programming and be averaging/received a 1st or 2i classification in your studies.
  • You must be able to show good examples of your own work in C++.
  • You must have the ability to solve technical problems
  • You must have personal skills and the desire to work as part of a team
  • Have the ability to work with other programmers to solve technical problem

  Application Process

  You must submit an application by no later than Friday 28th April 2017. If you applied to us earlier in the year, please do not submit a further application as this will not be considered.

   

  We will conduct a first sift at that stage and will send selected applicants a test to complete. Selected applicants will be invited to attend an interview. Exact details and dates will be provided later in the process.

  Apply for this role >>