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Support

We want you to enjoy our games but occasionally things can go wrong. If you’re experiencing an issue with a Team17 game then please have a look at our Knowledge Base article links on the right that may contain the answers you need to get things back on track.

If you’re still experiencing problems then please don’t hesitate to contact us using the form below. Our support team will do their best to come up with a solution.

General Information

To begin, please select your game from the following list.
Please select your platform.
Please select the category that best fits type of problem you are having.

My game, platform or problem is not listed

If your game, platform or type of problem is not included in the options above please provide the relevant information here.

Additional Platform Specific Information

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If you need help finding this please click on "What's This?" above.
If you need help finding this please click on "What's This?" above.

If you are using an iOS device (iPhone, iPad, etc), please provide the following additional information. If you need help finding this please click on “What’s This?” above.

If you are using an Android device, please provide the following additional information. If you need help finding this please click on “What’s This?” above.

Attachments

In order to help us sort out your problem, if you are using one of the devices listed below please provide the appropriate attachment.

PC: DxDiag required

Linux: Hardinfo required

Please make sure your attachment is in one of the following formats: txt, jpg (or jpeg), gif, png. Other formats will not be accepted.

If possible please provide a screenshot of the problem. Please ensure your file is in one of the following formats: gif, jpg (or jpeg), png. Other file types will not be accepted.
Please provide as much detail as possible
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RT @Escapists_Game: The Escapists: Alcatraz is out now on #PS4, no pressure guys... https://t.co/FSbK4VQoWB http://t.co/TatDXq44Hv
Need a new game? @RocketRainbowS #HayEwe is TOTALLY FREE for a limited time on iOS - go get: https://t.co/wcAWFgAoa2 http://t.co/Yae6g7nz8Q
Massive congratulations to @MouldyToof - The Escapists now available on Xbox One, PS4 and PC. DOMINATION COMPLETE! http://t.co/P8t5hkPAOC
RT @Escapists_Game: Some people will do anything to get their game to number one. Right @GAMEDigital? <3 http://t.co/awXwcKdeU6
RT @Escapists_Game: We took your best #NewFishTips and made a New Fish Guide! http://t.co/aotM7ZpvKo http://t.co/xuq8zZBMQ9
Oh. My. Glob. Thanks to @bossastudios for the goodies! Love ya back ;) x http://t.co/7zLugDHv1E
RT @Escapists_Game: It's time PlayStation fans - The Escapists is out now on #PS4! Share your screenshots / videos on #iFoughtTheLaw https…
RT @steam_games: Weekend Deal - The Escapists, 33% Off: #WeekendDeal @Team17Ltd @Escapists_Game http://t.co/1nLzY7VrN3
Thanks Pauly! Stay tuned :) https://t.co/dcwSDVEalL
Join us at http://t.co/tvkEH23NIG NOW for part 2 of our @Escapists_Game PS4 Launch stream! WIN SOAP.
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